Prepare the organization for AMS's management review

Develop onboarding videos that improve integration, compliance, and security. 

Improve Data Loss Prevention within Microsoft Purview.

Implement security enhancements for the production environment based on IT gap analysis. 

Peform an independent cyber penetration test and Communicate IT Risks to leadership

Perform AFM's annual cybersecurity awareness education to all AFM team members. 

Quaterly AV trainings to ensure staff competency. 

Execute quarterly cyber campaigns and threat simulations

Optimize DocuSign CLM based on the recommendations from the gap analysis.

Restructure weekly internal meetings to review SLA adherence, vendor metrics, and pending operational issues. 

Explore D365 multi-channel capabilities to engage business units

Assess D365 workflows, identify and implement improvements

Meet with each business units to identify pain points include solutions for FY27 planning

Conduct, analyze, and present findings of the annual service survey

Facilitate one IT process improvement through a focused kaizen event.

Initiate a Bi-Weekly Steelbrook review process to improve resource utilization and enforce SLAs. 

Implement data mining for the Supplier Invoice Cycle

Hold quarterly secure score reviews to continuously strengthen cybersecurity posture. 

Implement DocuSign's Intelligent Agreement Management (IAM) to review specific contractual clauses. 

Develop an AI chatbot Agent for accounting based on SharePoint invoices, contracts, digital Assets, and policies

Develop an AI agent to automatically post targeted basic supplier invoices based on Operating Guidelines

Create a branded Teams and Outlook interface.

Secure a qualified Dynamics 365 partner to support system enhancements and version upgrades. 

Improve the Audio-Visual performance experience from 66% to 75% net satisfaction.

Obtain Certified DocuSign CLM Workflow Developer Certification. 

Build a unified IT metrics dashboard.

Conduct Board Meeting and post-mortem analysis.